JackpotMobile Privacy Policy

At JackpotMobile, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This JackpotMobile Privacy Policy explains how we collect, use, store and protect your information when you visit JackpotMobile Casino.co.uk, register an account, use the JackpotMobile app, or otherwise interact with our services. By using jackpot mobile casino, you agree to the practices described in this policy.

Who We Are

JackpotMobile is operated by Grace Media (Gibraltar) Limited, registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We also operate as Grace Media Limited, registered in the United Kingdom at 61 Mosley Street, Manchester M2 3HZ. We are licensed and regulated by the UK Gambling Commission under licence number 57869 and by the Gibraltar Gambling Commission under RGL No.125, with our gaming software operating under UK Gambling Commission 57869 and Gibraltar Gambling Commission RGL No.118. We act as the data controller responsible for your personal information collected through jackpotmobile casino.

Information We Collect

When you register for a jackpotmobile casino login, deposit funds, place bets, or contact our support team, we collect a range of personal data necessary to provide our services and comply with our licensing obligations.

• We gather your registration details, including your name, date of birth, address, email address and phone number, when you complete jackpotmobile register.
• We collect financial information, such as your payment method details, when you make a deposit or request a withdrawal.
• We track your gaming activity, including your betting history, session duration and game preferences, to improve our services and monitor responsible gaming.
• We record your communications with our customer support team via live chat, email or telephone.
• We collect technical data, such as your IP address, device type, browser information and geolocation data, particularly when you access the jackpotmobile app or jackpot mobile app.
• We may collect promotional interaction data, including your use of any jackpot mobile promo code or jackpotmobile bonus code.

How We Use Your Information

We use your personal data for a number of legitimate purposes connected to operating jackpotmobile casino login services safely and lawfully.

• We use your information to verify your identity and confirm you meet our eligibility and jurisdictional requirements.
• We process your deposits and withdrawals, including jackpotmobile withdrawal and jackpotmobile deposit requests, securely through our approved payment partners.
• We use your data to administer promotions, such as any jackpotmobile no deposit bonus or jackpot mobile casino bonus code offer you may claim.
• We monitor your account activity to detect fraud, prevent money laundering, and support responsible gambling measures.
• We send you marketing communications about our jackpotmobile bonus offers, jackpotmobile free spins promotions and other updates, where you have consented to receive them.
• We analyse gameplay data to improve our jackpotmobile slots, jackpotmobile live casino and other game offerings.

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so under applicable UK and Gibraltar data protection law. This includes processing that is necessary for performing our contract with you, complying with our licensing and regulatory obligations, protecting our legitimate business interests, or where you have given us your consent, such as opting in to receive promotional communications about jackpot mobile bonus offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our licensed payment providers, including Visa, Mastercard, PayPal, Trustly and MuchBetter, to process your transactions.
• We disclose information to the UK Gambling Commission, the Gibraltar Gambling Commission, and other regulatory bodies where required by law.
• We share limited data with our game providers, including NetEnt, Playtech, Microgaming and Pragmatic Play, to deliver our slots and live casino games.
• We may share data with fraud prevention and identity verification agencies to protect your account and comply with anti-money laundering obligations.
• We may disclose information relating to jackpot mobile casino sister sites operated under the same corporate group, where permitted, for account and loyalty purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the jackpotmobile app to enhance your browsing experience, remember your preferences, and analyse how you use jackpot mobile casino. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including your ability to access jackpot mobile login features smoothly.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations. Typically, we keep account and transaction records for a minimum period required under UK and Gibraltar gambling regulations, even after you close your account, to comply with anti-money laundering and audit requirements.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use encryption and secure protocols to safeguard your information when you complete a jackpotmobile login, submit payment details, or use our jackpotmobile casino app. Despite our efforts, we encourage you to keep your login credentials confidential and notify us immediately if you suspect unauthorised access to your account.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal data. We are committed to respecting these rights and will respond to your requests within the required timeframes.

• You have the right to access the personal data we hold about you.
• You may request that we correct any inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You may withdraw your consent at any time where processing is based on consent, such as receiving jackpotmobile bonus emails.
• You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your data appropriately.

International Data Transfers

As we operate under both UK and Gibraltar licences, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of jackpotmobile casino following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights described above, please contact our support team at customersupport@thegracemedia.com or by telephone on 020 3478 1906. Our live chat and telephone support are available between 08:00 and 00:00 GMT/BST, and we aim to respond to email enquiries within 24 hours.